Heritage

A family herb business since 1990.

Three decades of family supply chain discipline, now packaging tea for the brands that asked us to.

Mountain herb field at first light - the kind of Balkan terrain the Fazliu family has cultivated for three decades.
The story

From a single field of camomile.

In 1990, a small family team in the Balkans began cultivating native herbs on mountain land that had been worked by the same families for generations. The first crop was a single field of camomile, hand-harvested and dried in the open air. By the end of the decade, that field had grown into a vertical operation: cultivation, hand-harvesting, drying, sieving, blending, packaging in bulk, and direct distribution to family-run apothecaries, wellness houses, and tea retailers across Germany, Austria, and Switzerland.

Through the 2000s the operation expanded. More land, more herb varieties, more buyers. We became the upstream supplier for European brands that needed traceable raw material at a price Western EU farms could not match. We learned how a German procurement team audits a supplier. We learned what an Austrian wellness brand asks before it places a second order. We learned how to ship to a Swiss customs broker on time. We learned what EU food safety documentation looks like when a retailer wants the paperwork before the pallet.

By the 2010s our catalogue had grown to dozens of native herbs and aromatic plants: linden, sage, thyme, lemon balm, mountain tea, hibiscus, rosehip, peppermint, calendula. All traceable to the field. All shipped under our own quality control, not a third-party broker.

In 2026 we made one decision that the brands we already supply have been asking for: instead of selling them raw herbs to package elsewhere, we package the tea too.

The brand is Balkan Tea. The machine is the HST PT-2.33 - the European classic format, German engineering, double-chamber paper tea bag with string and paper tag. The mission is straightforward. Take 36 years of family supply chain discipline, plug it into a modern packaging line, and offer the result to the brands that have been asking for it.

Timeline

36 years, year by year.

  1. 1990

    First herb field planted in the Balkans. Camomile, hand-harvested.

  2. Mid-1990s

    First shipments to family-run apothecaries in southern Germany.

  3. Late 1990s

    First Austrian wellness-house contracts. Drying and sieving brought in-house.

  4. 2000s

    Catalogue expansion: linden, sage, thyme, lemon balm, mountain tea, hibiscus, rosehip, peppermint, calendula. First Swiss customers.

  5. 2010s

    Dozens of native herbs and aromatic plants. EU food safety documentation systemized. Brand-level traceability per batch.

  6. 2020-2024

    First conversations with brands about end-to-end tea production. HST PT-2.33 procurement decision.

  7. 2025

    HST PT-2.33 installed in the Kosovo facility. Sample runs for first co-packing partners.

  8. 2026

    Balkan Tea launches. Same family, same fields, same standards - now packaging the finished tea.

Lessons

What 36 years taught us.

How to audit

A German procurement audit is a paperwork audit before it is a facility audit. Be ready.

How to ship

A Swiss customs broker does not care about your problems. Get the paperwork right the first time.

How to document

Every batch traceable. Every shipment documented. Every claim verifiable.

How to keep customers

A wellness house that bought herbs in 1996 still buys today. The relationship outlasts the project.

Founder

Luan Fazliu - 36 years in.

We sold those German wellness houses raw camomile in 1996. They asked us for tea bags in 2014. It took us a decade to be ready.
Luan Fazliu · Founder
Talk to us

Talk to the family that has been doing this for 36 years.

The herbs are ours. The tea bag is ours. The conversation is yours to start.

Orbook a free 30-min consultation· Mon-Fri 09:00-18:00 CET

1990

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36 yrs Balkan herb supply chain

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One facility, three tiers