Privacy Policy

This Privacy Policy explains how Balkan Tea ("we", "us") collects, uses, and protects personal information when you use balkantea.com or contact us about our B2B tea co-packing and full production services.

What we collect

• Contact information you submit via our forms (name, company, email, phone, message)
• The page you submitted the form from, for context
• Anonymous site analytics via Vercel Web Analytics (page path, referrer, approximate location, browser, operating system, and device type)

Why we collect it

• To respond to your enquiry about our services
• To send a sample, quote, or visit confirmation
• To improve the website based on aggregate, non-identifying usage data

Who we share it with

• Resend (delivery of website form submissions)
• Vercel (site hosting and cookieless Web Analytics)
• WhatsApp/Meta, only when you choose to contact us through WhatsApp

We do not sell your data. We do not share it with marketing networks.

Your GDPR rights

You have the right to access, rectify, erase, restrict processing, port your data, and object to processing. Submit your request through our contact form and we will respond within 30 days.

Data retention

We retain contact form submissions for two years from the date of submission, after which we delete them unless they have become part of an active commercial relationship.

Contact

Questions about this policy can be submitted through our contact form.